Privacy & Security Policy
Organic Body & Skin Care Pty Ltd is committed to protecting your privacy. Any personal information we collect about you is used to provide you with the best possible product and service based on your individual needs and to keep you informed of any additional services we may offer which may be relevant to you.
We may collect personal information about you when you deal with us over the telephone, send us correspondence or visit our web site. At no time does Organic Body & Skin Care Pty Ltd collect any information from our customers other than that information that our customers voluntarily give us. When you purchase products from Organic Body & Skin Care Pty Ltd we may need to collect some or all of the following details:-
Information we require is Full Name and address, contact telephone numbers, delivery instructions, payment details, email address.
Payment details are not kept on record as we use a secure payment gateway.
We may disclose relevant personal information to third parties when necessary. For example, your delivery details will be shared with our contracted delivery drivers. Other than for that, we will not disclose or share your personally identifiable information to any third parties for marketing or any other purpose without your prior consent, unless required by law.
We will send regular emails which you can choose to opt-out-of by following the links provided within the email. You may request at any time to have your personal information updated if you no longer wish to receive some or all of the communications we regularly send to our customers. To change your information or have access to the personal information we hold about you contact us at firstname.lastname@example.org.
When you click something on our website, you give us the address of your computer (the IP address) so our website can deliver the new page to you. We do log which pages are displayed to which IP addresses so we can tell what pages on our site are used as part of a visit, and so we can troubleshoot problems. There is no personal identifiable information collected in our log files. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals while you are merely viewing our website.
If you place an order online using a credit card, we specifically record your IP address with the use of the credit card as part of our fraud prevention measures. Credit Card details are not kept as we use a secure payment gateway.
The Organic Body & Skin Care Pty Ltd web site takes every precaution possible to protect your personally identifiable information. This includes the use of Firewalls and when purchasing from the Organic Body & Skin Care Pty Ltd your financial details are passed through a secure server using the industry standard SSL (secure sockets layer) encryption technology.
Return, Refund & Exchange policy
All products can be returned for a refund or exchange within 30 days. Products must be undamaged and returned in the original packaging. If who is at fault is determined then that person will be responsible for paying transport costs, including deducting initial transport costs from refunded amount if necessary.
All orders will be dispatched by the next working day if ordered before 10am. Depending on your location in Australia it can take up to 8 working days from the time of dispatch to arrive.
Prices are in Australian dollars and include 10% GST